FAQ


✨ Can I change my order after I’ve already checked out and paid? 

🌿 Due to number of orders we receive, and the custom nature of these orders, we DO NOT accept any changes to your order after they are paid. PLEASE MAKE SURE TO DOUBLE CHECK YOUR ORDER CHOICES BEFORE CHECKING OUT!


✨What is your standard turn around time (TAT) for Custom Orders? 

🌿Custom Orders are currently at a MAX 8-12 week TAT. Each custom order is handcrafted by one artist and each release will be very limited! A tracking number will be provided for each order via email after you have made your purchase. 

✨ How big are the Custom Dolls & their Buddies? 

🌿 Each Custom Doll is roughly 10 1/2 inches tall and Doll Buddies are about 8 inches tall. 

 

✨ Will every Custom Doll and Buddy be exactly the same in design? 

🌿 Anna’s artistry and design will follow her own unique pattern- but some dolls may not be exact replicas. The designs she creates, and accessories chosen will be given the upmost care when being created. We want these dolls to be the safest and most well- made as possible. To achieve that mantra, some sizing may be slightly changed to fit the best overall look and design for your Custom Doll. 

 

✨How do I care for my crocheted items? 

🌿 Throw them right in your washing machine in a lingerie bag (we recommend to prevent damage). You may also use with your dryer as well. Each item is extremely durable and soft, but a run in with a Velcro could make pulls in the yarn. 

✨ What is your return policy? 

🌿 Doll Squad custom sales are final. We do not accept returns or offer refunds on any order. We may offer exchanges for ready to ship items only. If an item is damaged as a result of quality or craftsmanship, customers must email their concerns within 7 days of receiving items. Items mailed back must be unused, undamaged, and in original packaging.

🌿 Doll Squad reserves the right to refuse any exchange where the product returned is not in its original condition. The customer will be responsible for all shipping charges.

🌿If you encounter an issue with your purchase, please reach out at dollsquad@gmail.com.